Cheap Flights to United States with PLAY from EUR 115*

Lowest fare available: We will disclose on our website or when you contact us online regarding fare or to make a reservation that the lowest fare offered by us might be available elsewhere.

Delays, cancellations and diversions: In the event of a delay, cancellation or diversion that lasts 30 minutes or more, we will notify our passengers within 30 minutes after becoming aware of the disruption. We may use one or more ways to communicate this information: we will use the phone number provided directly to PLAY at the time of booking to give our passenger regularly update through text message/sms; try our best to provide information in the boarding gate area of a flight; on airport flight status display boards (provided we have control over such displays or can provide the information to the party who controls the display); in flight status updates on our website.

Baggage delivery: In the event that your baggage does not arrive on your flight to or from the U.S., we will make every reasonable effort to ensure that your baggage is promptly delivered within 24 hours.

Cancelling reservations: We will provide a refund for flights to and from the U.S. if you choose to cancel the booking within 24 hours of purchase, provided that the booking is made at 7 days prior to travel.

Refunds: If you used a credit card to make your purchase, we will submit the request for a refund to the credit card issuer within seven business days of processing your completed request for refund. The credit card issuer will refund under the terms of the credit card agreement; your credit card statement may not immediately reflect the refund. Fees charged for optional services that were unavailable or not provided due to an oversale situation or flight cancellation will be refunded to the passenger.

Accommodating passengers with disabilities: Passengers with disabilities and special needs will be appropriately accommodated, including during lengthy tarmac delays at U.S. airports, in accordance with 14 CFR Part 382 of the U.S. Department of Transportation’s regulations and our general conditions of carriage.

Complaint Resolution Official: Our agents are aware of the CRO’s responsibility and can inform you how to reach our CRO.

Lengthy delays on the tarmac: In the event of a lengthy tarmac delay at a U.S. airport, we will act in accordance with our U.S. Tarmac Delay Contingency Plan in order to ensure that the essential needs of all passengers are met.

Overbooking: In instances where flights are oversold, we will handle all “bumped” passengers with fairness and consistency in accordance with 14 CFR Part 250 of the U.S. Department of Transportation’s regulations and our policies and procedures for determining boarding priority.

Other travel policies: Our travel policies, including our cancellation policy, frequent flyer rules, and aircraft seating configuration, including lavatory availability, are available on www.flyplay.com and through our online channels mentioned above.

Changes in travel itineraries: In the event of a change in itinerary, we will provide prompt notification of any changes with text message to the phone number or email address provided at the time of booking. If the booking was made through an agency, we will notify the agency through which the tickets were purchased.

Customer relations: The Customer Relations Department is available to address any concerns or feedback received.

Assistance in the event of a cancellation or delay: While we will always strive to ensure that all of our flights depart according to schedule, unfortunately due to the nature of the aviation industry, it is possible that delays may occur from time to time. In the event of a cancellation or delay, we will do our utmost to rebook passengers on our next available flight to their destination and provide other accommodations to mitigate passenger inconveniences. Any compensation or associated costs incurred will be reimbursed in accordance of our General Conditions of Carriage.